Nextiva
Scottsdale, AZ · Remote · SaaS
Roles
- Project Manager II, Product & Technology Operations · May 2025 – April 2026
- Project Manager I, Product & Technology Operations · July 2024 – May 2025
- Senior Project Associate, Product Design Operations · April 2022 – June 2024
Scope
- Product delivery: briefs, acceptance criteria, and coordination across design, engineering, QA, and sales.
- Platform integrations: dependency tracking, blocker resolution, and alignment across product, marketing, and design on large cross-product launches.
- Agile execution: Scrum ceremonies, dependencies, RAID, retrospectives, and steady releases, including the design system and component library.
- Roadmap & adoption: intake for feature requests, Pendo analytics and in-app guides, and cross-team alignment on what ships.
- Usage & billing program: Jira Product Discovery with the product manager and stakeholders to prioritize work and shape roadmap views; dependencies, RAID, and release readiness across teams.
- Operating rhythm: facilitated monthly technology all-hands (built slides, presented, and hosted) for Product & Technology alignment on priorities and delivery.
- Change & operations: company-wide process improvements, intake redesign, and cross-department initiatives.
- Enablement & cost: training assets, documentation, and vendor/tooling consolidation with measurable savings.
AI programs & governance
At Nextiva I worked on AI-related delivery with Security and Legal and with product and engineering partners. Security, governance, and rollout readiness stayed in scope throughout.
- AI initiatives: tracked delivery, blockers, and rollout readiness across cross-functional programs; adoption strategy, testing emphasis, and status reporting for prioritization and executive visibility.
- Security and governance: coordinated on security blockers and safe deployment constraints (e.g., prohibited topics, limiting link domains); aligned stakeholders on guardrails for production AI customer experiences.
- Security & Legal partnership: contributed to disclosures and positioning for AI-assisted interactions (including recording/transcription context) within established guardrails.
- Readiness: worked on assessment themes such as ingestion integrity, agent isolation, observability, and human-in-the-loop oversight for production readiness and governance awareness.
- Tools: regular use of Gemini, Claude, ChatGPT, and Microsoft Copilot; prompt engineering for clear, repeatable outputs.