Sarah Jane Sabanis

Serious about outcomes, practical about tools, human about work

Sarah Jane Sabanis

Project & product operations leader: SaaS, agile delivery, and teams that need clarity under pressure.

Piedmont Triad, NC · CSM / CAL / PMP

I turn messy cross-functional work into something teams can execute: clear ownership, visible risk, and steady progress from idea to release, without drowning in ceremony. When it fits the work, I pair disciplined delivery habits with AI under clear governance and guardrails, so teams stay aligned and ship with confidence.

How I work

I am at my best when the work is ambiguous and the stakeholders are many. I make the invisible visible: who owns what, what ships when, and what could derail us, without slowing the team down with ceremony for its own sake.

That shows up as calm communication, disciplined prioritization, and a bias for outcomes over noise. The sections below are curated highlights, not an exhaustive résumé.

  • Enterprise change

    20+ company-wide initiatives; measurable savings through vendor and tooling work.

  • Product & adoption

    Roadmap influence (including Jira Product Discovery with PMs and stakeholders on major programs), in-app guidance, and analytics so teams get answers in the flow of work.

  • Enablement

    Training and documentation at scale so people can onboard, retrain, and adopt new releases.

Where it shows up

  • Led Scrum and delivery for the design system and component library across Product & Technology: dependencies, RAID, retrospectives, and steady releases.
  • Delivered a major Microsoft Teams integration into the platform while tracking dependencies and blockers across product development, marketing, and design with steady stakeholder alignment.
  • Facilitated monthly technology all-hands (built slides, presented, and hosted) to align Product & Technology on priorities and delivery.
  • Drove cross-functional process change with Product, Technology, Marketing, and Sales: fewer handoffs, clearer intake, and less tool sprawl.
  • Built learning and in-app support (articles, videos, Pendo guides, modules) so adoption keeps pace with the roadmap.

Experience

  1. Nextiva

    Scottsdale, AZ · Remote · SaaS

    Roles

    • Project Manager II, Product & Technology Operations · May 2025 – April 2026
    • Project Manager I, Product & Technology Operations · July 2024 – May 2025
    • Senior Project Associate, Product Design Operations · April 2022 – June 2024

    Scope

    • Product delivery: briefs, acceptance criteria, and coordination across design, engineering, QA, and sales.
    • Platform integrations: dependency tracking, blocker resolution, and alignment across product, marketing, and design on large cross-product launches.
    • Agile execution: Scrum ceremonies, dependencies, RAID, retrospectives, and steady releases, including the design system and component library.
    • Roadmap & adoption: intake for feature requests, Pendo analytics and in-app guides, and cross-team alignment on what ships.
    • Usage & billing program: Jira Product Discovery with the product manager and stakeholders to prioritize work and shape roadmap views; dependencies, RAID, and release readiness across teams.
    • Operating rhythm: facilitated monthly technology all-hands (built slides, presented, and hosted) for Product & Technology alignment on priorities and delivery.
    • Change & operations: company-wide process improvements, intake redesign, and cross-department initiatives.
    • Enablement & cost: training assets, documentation, and vendor/tooling consolidation with measurable savings.

    AI programs & governance

    At Nextiva I worked on AI-related delivery with Security and Legal and with product and engineering partners. Security, governance, and rollout readiness stayed in scope throughout.

    • AI initiatives: tracked delivery, blockers, and rollout readiness across cross-functional programs; adoption strategy, testing emphasis, and status reporting for prioritization and executive visibility.
    • Security and governance: coordinated on security blockers and safe deployment constraints (e.g., prohibited topics, limiting link domains); aligned stakeholders on guardrails for production AI customer experiences.
    • Security & Legal partnership: contributed to disclosures and positioning for AI-assisted interactions (including recording/transcription context) within established guardrails.
    • Readiness: worked on assessment themes such as ingestion integrity, agent isolation, observability, and human-in-the-loop oversight for production readiness and governance awareness.
    • Tools: regular use of Gemini, Claude, ChatGPT, and Microsoft Copilot; prompt engineering for clear, repeatable outputs.
  2. Wake Forest School of Medicine

    Winston-Salem, NC · Enrollment services

    Roles

    • Senior Enrollment Services Coordinator · Nov 2020 – Apr 2022
    • Enrollment Services Coordinator · Jan 2017 – Oct 2020
    • Enrollment Services Specialist · Sep 2016 – Dec 2016
    • Secretary · Aug 2015 – Aug 2016

    Scope

    • Admissions at scale: high-volume application review, interviews, and records in CollegeNET, spanning MD and graduate programs from operations through senior coordination.
    • Visiting students & rotations: visiting MD/DO programs, VSAS, and PA student onboarding in Wake Forest Baptist Health facilities.
    • Recruitment & insight: data-informed strategy, prospect tours, stakeholder surveys, and outreach tied to yield and retention.
    • Programs & logistics: hybrid and in-person events, vendor coordination, and schedules that aligned faculty, applicants, and staff.
    • Systems & process: new platform rollouts, PeopleSoft and web tools, and documentation that standardized how enrollment teams worked.

    Training, compliance & communications

    Alongside day-to-day admissions, I built enablement assets, governed sensitive data responsibly, and strengthened how the school showed up to applicants and partners.

    • Instructional design: admissions training for faculty and staff across graduate and MD programs; structured learning for prospective students.
    • Compliance & records: FERPA-aligned practices, SOPs, and archival workflows for applicant and student information.
    • Brand & communications: social and web presence, strategic marketing, and school-wide newsletters that expanded reach and engagement.
  3. Corporation for National and Community Service

    Winston-Salem, NC · Habitat for Humanity ReStore

    Roles

    • AmeriCorps VISTA for Habitat for Humanity ReStore · Aug 2014 – Aug 2015

    Scope

    • Volunteer operations: onboarding and offboarding, handbook, and shift design to cover peak retail hours with reliable coverage.
    • Community impact: 250+ new volunteers recruited and stronger sales through local events and a built-from-scratch social presence.

Tools & focus areas

Grouped by theme so you can scan how I work, what I focus on, and which tools I use day to day.

Delivery & ways of working

  • Agile & Scrum
  • C-suite & individual contributors
  • Cross-functional alignment
  • Process & intake design
  • RAID & dependency management
  • Release readiness
  • Vendor & tooling consolidation

Product & adoption

  • Accessibility
  • Design systems partnership
  • In-app guidance & enablement
  • Platform integrations
  • Product discovery & intake
  • Roadmap & prioritization
  • Usage & adoption analytics

AI & governance

  • AI program delivery
  • ChatGPT
  • Claude
  • Copilot
  • Cursor
  • Gemini
  • Generative AI
  • Governance & guardrails
  • Prompt engineering
  • Responsible AI
  • Security & Legal alignment

Tooling

  • Articulate 360
  • Confluence
  • GitHub
  • Google Workspace
  • Jira
  • Jira Product Discovery
  • Loom
  • Lucidchart
  • Microsoft 365
  • Miro
  • Pendo
  • Salesforce
  • Slack

Education & certifications

Degrees and credentials that back the work above. Short courses and one-off trainings are easy to list endlessly. This is the set that matters most for how I work today.

Education

  • Master of Education (M.Ed.), Training and Development

    North Carolina State University · Raleigh, NC · 2017–2019

  • Bachelor of Science (B.S.), Management (Human Resources concentration)

    Clemson University · Clemson, SC · 2011–2014

Professional certifications

A short list of headline credentials; expand below for the full set by category, including additional courses. Verification for professional certifications and those courses is on LinkedIn.

Headline credentials

  • Project Management Professional (PMP) · PMI
  • Certified ScrumMaster (CSM) · Scrum Alliance
  • Certified Agile Leader I · Scrum Alliance
  • Atlassian Certified in Managing Jira Projects for Cloud · Atlassian
  • Product-led Certified · Pendo.io
  • Slack Certified Admin · Slack
  • How To Design for Accessibility: for UX Designers (WCAG 2.2) · Udemy
  • Microsoft Azure AI Essentials Professional Certificate · Microsoft
Show full certification list by category (37 total)

Complete list organized by focus area, plus additional courses at the end.

Project & agile leadership

  • Project Management Professional (PMP) · PMI
  • Certified ScrumMaster (CSM) · Scrum Alliance
  • Certified Agile Leader I · Scrum Alliance

Atlassian & collaboration

  • Atlassian Certified in Managing Jira Projects for Cloud · Atlassian
  • Jira Fundamentals · Atlassian
  • Confluence Fundamentals · Atlassian
  • Atlassian Agile Project Management Professional Certificate · Atlassian
  • Get the most out of Loom · Atlassian
  • Slack Certified Admin · Slack

Product analytics & adoption (Pendo)

  • Product-led Certified · Pendo.io
  • Pendo Essentials · Pendo.io
  • Product Analytics Certification · Pendo.io
  • Product Management Basics Certification · Pendo.io
  • Digital Adoption Certification · Pendo.io
  • AI for Product Management · Pendo.io
  • Pendo Essentials for Mobile · Pendo.io
  • Pendo Essentials for Workforce Apps · Pendo.io
  • Radical Product Thinking: Vision Setting · Pendo.io

Accessibility

  • How To Design for Accessibility: for UX Designers (WCAG 2.2) · Udemy

AI, cloud & product

  • Building AI Products: Understanding the Workflow Professional Certificate · LinkedIn
  • Building AI Products: Security Essentials Professional Certificate · LinkedIn
  • Career Essentials in Generative AI · Microsoft
  • Build Your Generative AI Productivity Skills with Microsoft and LinkedIn · Microsoft
  • Microsoft Copilot for Productivity · Microsoft
  • Microsoft Azure AI Essentials Professional Certificate · Microsoft
  • AI for Managers · Microsoft
  • Responsible AI Foundations Professional Certificate · All Tech Is Human

Additional courses & credentials

  • Develop Your Skills as a New Manager · LinkedIn
  • Skills for Advancing as a Woman in Leadership · LinkedIn
  • Improve Your Organizational Skills · LinkedIn
  • Advance Your Thought Leadership · LinkedIn
  • Develop the Skills to Drive Innovation in Your Organization · LinkedIn
  • Advance Your Career as an Individual Contributor · LinkedIn
  • Building Trust and Collaborating with Others · LinkedIn
  • Improve Your Interoffice Politics Skills · LinkedIn
  • Improve Your Problem-Solving Skills · LinkedIn
  • Registrar 101 · AACRAO

Work samples

Redacted or representative artifacts when confidentiality allows.

  • Program charter

    Scope, milestones, and success criteria: how a program gets anchored before work scales.

    Program charter. PDF coming soon

  • Stakeholder update

    Executive summary and decision trail: what leaders need without the noise.

    Stakeholder update. PDF coming soon

  • Roadmap snapshot

    Outcome-based view of what ships when, and why it matters.

    Roadmap snapshot. PDF coming soon

Publications

Academic writing from my time in medical education.

  • Sabanis, S. (2021). A celebration overwrought with hesitation and isolation. Wake Forest Journal of Science and Medicine, 6(1), 34–36.

    Open journal PDF
  • Akinola, M., Shen, E., Sabanis, S., Rosenbaum, D. (2021, April 14–17). Rethinking the MD admissions process during the COVID-19 pandemic [Conference poster]. AAMC GSA/OSR Spring Meeting, Virtual.

Colleague recommendations

LinkedIn recommendations and notes from managers and partners on how I show up in delivery, alignment, and collaboration.

  • Jodene SaavedraSenior Director of Strategic Programs, NextivaShow full recommendation

    I've had the pleasure of working with Sarah, and she is truly one of the most talented and versatile professionals I've encountered. Her ability to rapidly learn new products, technologies, roles, and business complexities is exceptional, and she consistently comes up to speed faster than expected and begins adding value almost immediately. Sarah has a rare capacity to deliver across multiple projects simultaneously without sacrificing quality or focus. What makes this even more impressive is her ability to operate effectively as both a Project Manager and a Product Manager at the same time, without ever becoming a diluted generalist. She brings depth, clarity, and strong ownership to every responsibility she takes on. She isn't afraid to roll up her sleeves and dive deep to fully understand the work. Sarah actively engages with the details, learning by doing, and embraces challenges with a level of curiosity and determination that sets her apart. She thrives in complex, ambiguous environments and can be trusted to lead with minimal direction, consistently finding a path forward. Her collaboration with product development teams and stakeholders is another standout strength. She builds strong, trust-based relationships and communicates effectively across all levels. Even the most experienced team members quickly develop confidence in her, thanks to her ability to grasp new concepts and deliver thoughtful, well-executed solutions. Sarah is a highly trusted leader and a force for progress on any team. I have great respect for her capabilities and would recommend her without hesitation.

  • Danielle KavanaughSenior Product Designer, NextivaShow full recommendation

    I worked with Sarah for four years and she is one of those people who just makes everything run better. She's incredibly proactive, she sees what needs to happen and does it before anyone has to ask. She helped implement countless processes in our design team and improve cross-functional collaboration. Beyond all of that, she's just really great to work with and any team would be lucky to have her.

  • Melissa IngleAtlassian Solutions Manager, NextivaShow full recommendation

    I worked alongside Sarah for several years as a cross-functional collaborator and she is someone I consistently appreciated and respected throughout that time. Sarah has a willingness to take on whatever comes her way. No hesitation, no complaints. She approaches new challenges with a steady, positive attitude that makes her a pleasure to work with. She also has a real knack for managing complex implementations. She's the kind of person who can hold a lot of moving pieces together while keeping everyone focused on the outcome and she does it through clear, effective communication that keeps teams aligned without unnecessary friction. On top of all that, she's always looking to grow. She doesn't coast. She seeks out new experiences and continuously builds on her skills. Any team would be lucky to have Sarah and I wouldn't hesitate to work with her again.

  • Laura LedrayProgram Manager, NextivaShow full recommendation

    Sarah's best qualities: Getting to know people and learning how she can help make their work days simpler and more effective, learning new tools like AI software, and working hard at any new task or skill she wants to master. She goes after problems in a strategic manner, gathering research and talking to coworkers before determining a plan of approach. Her execution is unparalleled; her follow up enviable. Working with Sarah is enjoyable and effective - I highly recommend her.

  • Jeramie BichlerSenior Product Manager, Lucid SoftwarePreviously at NextivaShow full recommendation

    I had the privilege of mentoring Sarah as she transitioned into a Product role, and watching her growth has been nothing short of impressive. She has quickly developed a deep understanding of the product craft, from discovery and prioritization to execution and delivery. She applies it with a level of thoughtfulness you usually only see in far more tenured leaders. What truly sets Sarah apart is her ability to manage complex stakeholder environments with clarity and confidence. She listens carefully, synthesizes competing perspectives, and consistently drives alignment toward the right outcomes for customers and the business. Teams trust her, leaders rely on her, and projects are better because she's involved. Sarah is a natural product leader with a bright future ahead, and any organization would be incredibly lucky to have her on their product team. I can't recommend her highly enough.

  • Ray HarkerVice President - Product Design & UX Research, NextivaShow full recommendation

    I recommend Sarah Jane Sabanis based on her performance in both project design and product management roles. Sarah coordinated a team of more than 20 designers and UXR professionals, ensuring that requirements were clearly defined and fully executed. She maintained alignment across teams by actively engaging product managers and business stakeholders, driving timely feedback and participation throughout the design and research process. Her ability to impose structure on complex, cross-functional workflows improved both delivery speed and output quality. She later transitioned into a product management role, where she applied the same operational discipline and cross-team coordination. She led a major Microsoft Teams integration into our platform, managing dependencies across product development, marketing, and design. The integration was driven effectively due to her ability to track progress, resolve blockers, and maintain stakeholder alignment. Sarah operates with consistency, clarity, and accountability. She is highly organized, detail-oriented, and reliable under pressure. She contributes beyond her defined role and supports team members without prompting. I would work with Sarah again without hesitation.

  • Jennifer GrebilSenior Pendo Analyst, NextivaShow full recommendation

    I had the pleasure of working with Sarah as both a direct teammate and cross-team partner, and she is one of the most impactful Project Managers I've worked with. She is exceptionally organized and brings clarity to complex projects. When Sarah is assigned to something I'm part of, I immediately trust that she will align the right people, keep everyone on track, and make sure nothing falls through the cracks. What sets Sarah apart is her initiative and drive. When an area of the product was missing a Product Manager, she stepped up, learned quickly, and made herself an invaluable contributor. She also brings warmth and positivity to every interaction, making teams feel more connected and collaborative. It's no surprise she was elected to her town council, as her leadership and dedication truly stand out. Any team would be fortunate to have Sarah. She is driven, dependable, highly organized, and a genuine joy to work with.

  • Coy NoblesSystem Architect, Nucor CorporationPreviously at Wake Forest School of MedicineShow full recommendation

    Sarah was always a pleasure to work with. In our time together at Wake Forest School of Medicine we worked on many projects to drive the organization forward and to train our faculty on technology and teaching fundamentals. Sarah was particularly astute in her handling of faculty relations. Sarah always made decisions with the betterment of all stakeholders at the school of medicine. She's a fantastic individual and is a valuable team member.

All recommendations on LinkedIn (opens in a new tab)

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