Sarah Jane Sabanis

Serious about outcomes, practical about tools, human about work

Sarah Jane Sabanis

Project & product operations leader: SaaS, agile delivery, and teams that need clarity under pressure.

Piedmont Triad, NC · CSM / CAL / PMP

I turn messy cross-functional work into something teams can execute: clear ownership, visible risk, and steady progress from idea to release, without drowning in ceremony. When it fits the work, I pair disciplined delivery habits with AI under clear governance and guardrails, so teams stay aligned and ship with confidence.

How I work

I am at my best when the work is ambiguous and the stakeholders are many. I make the invisible visible: who owns what, what ships when, and what could derail us, without slowing the team down with ceremony for its own sake.

That shows up as calm communication, disciplined prioritization, and a bias for outcomes over noise. The sections below are curated highlights, not an exhaustive résumé.

  • Enterprise change

    20+ company-wide initiatives; measurable savings through vendor and tooling work.

  • Product & adoption

    Roadmap influence (including Jira Product Discovery with PMs and stakeholders on major programs), in-app guidance, and analytics so teams get answers in the flow of work.

  • Enablement

    Training and documentation at scale so people can onboard, retrain, and adopt new releases.

Where it shows up

  • Led Scrum and delivery for the design system and component library across Product & Technology: dependencies, RAID, retrospectives, and steady releases.
  • Delivered a major Microsoft Teams integration into the platform while tracking dependencies and blockers across product development, marketing, and design with steady stakeholder alignment.
  • Facilitated monthly technology all-hands (built slides, presented, and hosted) to align Product & Technology on priorities and delivery.
  • Drove cross-functional process change with Product, Technology, Marketing, and Sales: fewer handoffs, clearer intake, and less tool sprawl.
  • Built learning and in-app support (articles, videos, Pendo guides, modules) so adoption keeps pace with the roadmap.

Experience

  1. Nextiva

    Scottsdale, AZ · Remote · SaaS

    Four years in Product & Technology Operations, with promotions in 2024 and 2025. Started in design operations and moved into broader program management: PMO reporting, customer feature intake, vendor consolidation, and AI releases with Legal and Security review.

    Roles

    • Project Manager II, Product & Technology Operations · May 2025 – April 2026
    • Project Manager I, Product & Technology Operations · July 2024 – May 2025
    • Senior Project Associate, Product Design Operations · April 2022 – June 2024

    Scope

    • Program delivery for Product & Technology Operations: scope, release readiness, RAID, and dependencies with Engineering, Finance, Support, Legal, and Security. Reports and dashboards tracked progress and risks for leadership.
    • Design system and component library: program manager for the team; Scrum with 20+ designers; weekly coordination with engineering to work the design-system backlog.
    • PMO cadence: RAID and release status for leadership and the C-suite; monthly Product & Technology all-hands (slides, hosting, facilitation); mentoring for project managers on AI tools and delivery practices.
    • Customer feature intake: briefs and acceptance criteria with product and GTM. In-app guides and dashboards helped cut Support ticket volume by about 25%. Routed 600+ feature requests to product managers and supported 10+ customer-requested features per quarter across Design, Engineering, QA, and GTM.
    • Usage and billing (among other programs): Pendo, in-app guidance, and Jira Product Discovery with product and stakeholders. One quarter delivered about $1M in billable features after mapping handoffs, using AI for drafting and coordination, aligning roadmap data to the backlog, and release readiness with Finance, Implementation, and Business Technology.
    • Microsoft Teams integration: product owner for competitive analysis, requirements, user stories, and acceptance criteria with Engineering, Marketing, and Design. Led three engineers and one designer; tracked work in Jira; delivered on timeline and scope.
    • Cross-product launches: dependency tracking, blocker escalation, and alignment across product, marketing, and design ahead of release.
    • Operations and change: vendor negotiations to remove duplicate SaaS tools (more than $250K annual savings); 20+ process updates with documentation; intake redesign; training for 50+ employees on new workflows.

    AI programs & governance

    AI features and the live-chat cutover required steady coordination with Security, Legal, product, and engineering on guardrails, testing, and rollout.

    • Production AI releases followed Legal and Security guardrails: prohibited topics, allowed link domains, recording disclosures, and human review rules. Coordinated delivery so those requirements stayed in the release plan.
    • AI live-chat cutover from legacy handling to the new stack over two quarters (~500–600 conversations per day). Workato for cross-system workflows. Queue data afterward showed about two fewer minutes of agent time per conversation.
    • Tracked AI program delivery, blockers, rollout readiness, adoption, testing, and executive status reporting.
    • Worked with Security and Legal on disclosures and customer-facing language for AI-assisted interactions, including recording and transcription.
    • Production readiness covered ingestion integrity, agent isolation, observability, and human-in-the-loop review, scoped per release.
    • Regular use of Gemini, Claude, ChatGPT, Microsoft Copilot, and Cursor for status, briefs, and enablement; shared prompt patterns with the PM team where they helped.
  2. Wake Forest School of Medicine

    Winston-Salem, NC · Enrollment services

    Nearly seven years in medical school admissions and enrollment services, promoted three times. High-volume applicant processing, faculty committee support, FERPA-aware systems work, and training for staff and faculty.

    Roles

    • Senior Enrollment Services Coordinator · Nov 2020 – Apr 2022
    • Enrollment Services Coordinator · Jan 2017 – Oct 2020
    • Enrollment Services Specialist · Sep 2016 – Dec 2016
    • Secretary · Aug 2015 – Aug 2016

    Scope

    • Admissions volume: roughly 10,000 applications and about 500 interviews per year. Primary applicant contact from inquiry through matriculation; CollegeNET for MD and graduate programs.
    • Supervision: two enrollment coordinators as indirect reports; workload assignment, coaching on operations and applicant communication, and performance input to leadership for processing timelines and faculty committee deadlines.
    • Faculty review: rubrics, CollegeNET reports, and workflows so committees used one shared data set.
    • Visiting students and rotations: 1,000+ visiting student applicants per year (orientation, onboarding, correspondence); VSAS; visiting MD/DO programs; PA student onboarding in Wake Forest Baptist Health facilities.
    • Recruitment and events: tours, surveys, hybrid and in-person programs, vendor coordination, and scheduling with faculty, applicants, and staff.
    • Systems: PeopleSoft and web rollouts with FERPA-aligned SOPs and documentation for enrollment staff.

    Training, compliance & communications

    Training for committee and staff users, records practices for sensitive applicant data, and outward-facing communications for recruitment.

    • Instructional-design-based training for faculty and staff on graduate and MD programs; structured materials for prospective students on timelines and expectations.
    • FERPA-aligned SOPs and archival workflows for applicant and student records; support for audits and committee requests.
    • Social media tests that raised program reach about 300% year over year; web updates and school-wide newsletters.
  3. Corporation for National and Community Service

    Winston-Salem, NC · Habitat for Humanity ReStore

    One-year AmeriCorps VISTA assignment: volunteer recruitment and operations, retail coverage, and community outreach for the ReStore.

    Roles

    • AmeriCorps VISTA for Habitat for Humanity ReStore · Aug 2014 – Aug 2015

    Scope

    • Recruited 250+ volunteers; wrote the handbook; designed shifts and onboarding for peak retail coverage.
    • Community events and a new social channel; supported store sales and visibility during the service year.

Tools & focus areas

Grouped by theme so you can scan how I work, what I focus on, and which tools I use day to day.

Delivery & ways of working

  • Agile & Scrum
  • C-suite & individual contributors
  • Cross-functional alignment
  • Process & intake design
  • RAID & dependency management
  • Release readiness
  • Vendor & tooling consolidation

Product & adoption

  • Accessibility
  • Design systems partnership
  • In-app guidance & enablement
  • Platform integrations
  • Product discovery & intake
  • Roadmap & prioritization
  • Usage & adoption analytics

AI & governance

  • AI program delivery
  • ChatGPT
  • Claude
  • Copilot
  • Cursor
  • Gemini
  • Generative AI
  • Governance & guardrails
  • Prompt engineering
  • Responsible AI
  • Security & Legal alignment

Tooling

  • Articulate 360
  • Confluence
  • GitHub
  • Google Workspace
  • Jira
  • Jira Product Discovery
  • Loom
  • Lucidchart
  • Microsoft 365
  • Miro
  • Pendo
  • Salesforce
  • Slack

Education & certifications

Degrees and credentials that back the work above. Short courses and one-off trainings are easy to list endlessly. This is the set that matters most for how I work today.

Education

  • Master of Education (M.Ed.), Training and Development

    North Carolina State University · Raleigh, NC · 2017–2019

  • Bachelor of Science (B.S.), Management (Human Resources concentration)

    Clemson University · Clemson, SC · 2011–2014

Professional certifications

A short list of headline credentials; expand below for the full set by category, including additional courses. Verification for professional certifications and those courses is on LinkedIn.

Headline credentials

  • Project Management Professional (PMP) · PMI
  • Certified ScrumMaster (CSM) · Scrum Alliance
  • Certified Agile Leader I · Scrum Alliance
  • Atlassian Certified in Managing Jira Projects for Cloud · Atlassian
  • Product-led Certified · Pendo.io
  • Slack Certified Admin · Slack
  • How To Design for Accessibility: for UX Designers (WCAG 2.2) · Udemy
  • Microsoft Azure AI Essentials Professional Certificate · Microsoft
Show full certification list by category (37 total)

Complete list organized by focus area, plus additional courses at the end.

Project & agile leadership

  • Project Management Professional (PMP) · PMI
  • Certified ScrumMaster (CSM) · Scrum Alliance
  • Certified Agile Leader I · Scrum Alliance

Atlassian & collaboration

  • Atlassian Certified in Managing Jira Projects for Cloud · Atlassian
  • Jira Fundamentals · Atlassian
  • Confluence Fundamentals · Atlassian
  • Atlassian Agile Project Management Professional Certificate · Atlassian
  • Get the most out of Loom · Atlassian
  • Slack Certified Admin · Slack

Product analytics & adoption (Pendo)

  • Product-led Certified · Pendo.io
  • Pendo Essentials · Pendo.io
  • Product Analytics Certification · Pendo.io
  • Product Management Basics Certification · Pendo.io
  • Digital Adoption Certification · Pendo.io
  • AI for Product Management · Pendo.io
  • Pendo Essentials for Mobile · Pendo.io
  • Pendo Essentials for Workforce Apps · Pendo.io
  • Radical Product Thinking: Vision Setting · Pendo.io

Accessibility

  • How To Design for Accessibility: for UX Designers (WCAG 2.2) · Udemy

AI, cloud & product

  • Building AI Products: Understanding the Workflow Professional Certificate · LinkedIn
  • Building AI Products: Security Essentials Professional Certificate · LinkedIn
  • Career Essentials in Generative AI · Microsoft
  • Build Your Generative AI Productivity Skills with Microsoft and LinkedIn · Microsoft
  • Microsoft Copilot for Productivity · Microsoft
  • Microsoft Azure AI Essentials Professional Certificate · Microsoft
  • AI for Managers · Microsoft
  • Responsible AI Foundations Professional Certificate · All Tech Is Human

Additional courses & credentials

  • Develop Your Skills as a New Manager · LinkedIn
  • Skills for Advancing as a Woman in Leadership · LinkedIn
  • Improve Your Organizational Skills · LinkedIn
  • Advance Your Thought Leadership · LinkedIn
  • Develop the Skills to Drive Innovation in Your Organization · LinkedIn
  • Advance Your Career as an Individual Contributor · LinkedIn
  • Building Trust and Collaborating with Others · LinkedIn
  • Improve Your Interoffice Politics Skills · LinkedIn
  • Improve Your Problem-Solving Skills · LinkedIn
  • Registrar 101 · AACRAO

Publications

Academic writing from my time in medical education.

  • Sabanis, S. (2021). A celebration overwrought with hesitation and isolation. Wake Forest Journal of Science and Medicine, 6(1), 34–36.

    Open journal PDF (opens in a new tab)
  • Akinola, M., Shen, E., Sabanis, S., Rosenbaum, D. (2021, April 14–17). Rethinking the MD admissions process during the COVID-19 pandemic [Conference poster]. AAMC GSA/OSR Spring Meeting, Virtual.

Colleague recommendations

LinkedIn recommendations and notes from managers and partners on how I show up in delivery, alignment, and collaboration.

  • Senthil VelayuthamChief Technology Officer, Omega Healthcare Management ServicesPreviously at NextivaShow full recommendation

    I strongly recommend Sarah for a project or program management role within any SaaS engineering organization. She brings good experience leading Scrum teams in fast-paced environments and consistently delivers value through disciplined sprint execution and thoughtful coordination. One of Sarah’s standout strengths is her ability to step beyond traditional project management boundaries. In areas without a dedicated product manager, she effectively applied product thinking—helping shape priorities, clarify requirements, and ensure alignment with business goals. She has also been proactive in adopting AI-powered project management and analytics tools to enhance planning, surface risks earlier, and improve visibility into delivery metrics. This curiosity about emerging technologies, combined with strong Scrum fundamentals, clear communication, and a continuous improvement mindset, makes her a highly effective and forward-looking leader. Sarah would be a valuable addition to any growing product and engineering team.

  • Cassidy KrychSenior Sales Readiness Trainer, NextivaShow full recommendation

    Sarah is one of those rare project managers who brings both clarity and momentum to everything she touches. She is thoughtful in how she approaches problems, intentional in how she communicates, and is consistently a few steps ahead when it comes to anticipating needs and risks. Sarah has an incredible ability to bring structure to complexity without slowing things down. She has a sharp, analytical mindset, but balances it with strong emotional intelligence, which makes her an incredibly effective partner across teams. Stakeholders trust her because she is organized, reliable, and follows through. Teams enjoy working with her because she is collaborative, pragmatic, and solutions-oriented. Sarah doesn’t just keep projects on track, she elevates them. She identifies opportunities to improve processes, creates alignment where there isn’t any, and ensures that work moves forward with purpose. She operates with a level of efficiency and ownership that makes a measurable impact, especially in fast-paced environments where priorities are constantly shifting. Any organization would benefit immensely from Sarah’s leadership, discipline, and ability to execute at a high level. She’s someone you can trust to get things done, and to do them well. I’m grateful for all the guidance she’s provided to me and know she will continue to accelerate growth and success wherever she goes next.

  • Scott Guenther-LeeSenior Product DesignerPreviously at NextivaShow full recommendation

    I had the pleasure of working with Sarah, and she is truly one of those rare people who makes everyone around her better. Sarah has an incredible ability to see the big picture, understand what needs to be accomplished, and then break complex challenges down into clear, actionable steps that move teams forward. Her ability to multitask, prioritize, and keep things organized is unmatched. One of the things I admire most about Sarah is her fearless approach to learning and problem-solving. No matter the challenge, she is always willing to jump in, figure things out, and do whatever it takes to help the team succeed. Beyond her professional skills, Sarah brings an energy that is hard to replace. Her humor, positivity, and ability to connect with people create an environment where teams feel supported and motivated. She balances being an incredibly dedicated employee and an amazing mother, which speaks volumes about her character, commitment, and drive. Any organization would be lucky to have Sarah on their team!

  • Jodene SaavedraSenior Director of Strategic Programs, NextivaShow full recommendation

    I've had the pleasure of working with Sarah, and she is truly one of the most talented and versatile professionals I've encountered. Her ability to rapidly learn new products, technologies, roles, and business complexities is exceptional, and she consistently comes up to speed faster than expected and begins adding value almost immediately. Sarah has a rare capacity to deliver across multiple projects simultaneously without sacrificing quality or focus. What makes this even more impressive is her ability to operate effectively as both a Project Manager and a Product Manager at the same time, without ever becoming a diluted generalist. She brings depth, clarity, and strong ownership to every responsibility she takes on. She isn't afraid to roll up her sleeves and dive deep to fully understand the work. Sarah actively engages with the details, learning by doing, and embraces challenges with a level of curiosity and determination that sets her apart. She thrives in complex, ambiguous environments and can be trusted to lead with minimal direction, consistently finding a path forward. Her collaboration with product development teams and stakeholders is another standout strength. She builds strong, trust-based relationships and communicates effectively across all levels. Even the most experienced team members quickly develop confidence in her, thanks to her ability to grasp new concepts and deliver thoughtful, well-executed solutions. Sarah is a highly trusted leader and a force for progress on any team. I have great respect for her capabilities and would recommend her without hesitation.

  • Danielle KavanaughSenior Product DesignerPreviously at NextivaShow full recommendation

    I worked with Sarah for four years and she is one of those people who just makes everything run better. She's incredibly proactive, she sees what needs to happen and does it before anyone has to ask. She helped implement countless processes in our design team and improve cross-functional collaboration. Beyond all of that, she's just really great to work with and any team would be lucky to have her.

  • Melissa IngleDirector of Customer Experience, BoundPreviously at NextivaShow full recommendation

    I worked alongside Sarah for several years as a cross-functional collaborator and she is someone I consistently appreciated and respected throughout that time. Sarah has a willingness to take on whatever comes her way. No hesitation, no complaints. She approaches new challenges with a steady, positive attitude that makes her a pleasure to work with. She also has a real knack for managing complex implementations. She's the kind of person who can hold a lot of moving pieces together while keeping everyone focused on the outcome and she does it through clear, effective communication that keeps teams aligned without unnecessary friction. On top of all that, she's always looking to grow. She doesn't coast. She seeks out new experiences and continuously builds on her skills. Any team would be lucky to have Sarah and I wouldn't hesitate to work with her again.

  • Laura LedraySenior Technical Program Manager, CotivitiPreviously at NextivaShow full recommendation

    Sarah's best qualities: Getting to know people and learning how she can help make their work days simpler and more effective, learning new tools like AI software, and working hard at any new task or skill she wants to master. She goes after problems in a strategic manner, gathering research and talking to coworkers before determining a plan of approach. Her execution is unparalleled; her follow up enviable. Working with Sarah is enjoyable and effective - I highly recommend her.

  • Jeramie BichlerSenior Product Manager, Lucid SoftwarePreviously at NextivaShow full recommendation

    I had the privilege of mentoring Sarah as she transitioned into a Product role, and watching her growth has been nothing short of impressive. She has quickly developed a deep understanding of the product craft, from discovery and prioritization to execution and delivery. She applies it with a level of thoughtfulness you usually only see in far more tenured leaders. What truly sets Sarah apart is her ability to manage complex stakeholder environments with clarity and confidence. She listens carefully, synthesizes competing perspectives, and consistently drives alignment toward the right outcomes for customers and the business. Teams trust her, leaders rely on her, and projects are better because she's involved. Sarah is a natural product leader with a bright future ahead, and any organization would be incredibly lucky to have her on their product team. I can't recommend her highly enough.

  • Ray HarkerVice President - Product Design & UX Research, NextivaShow full recommendation

    I recommend Sarah Jane Sabanis based on her performance in both project design and product management roles. Sarah coordinated a team of more than 20 designers and UXR professionals, ensuring that requirements were clearly defined and fully executed. She maintained alignment across teams by actively engaging product managers and business stakeholders, driving timely feedback and participation throughout the design and research process. Her ability to impose structure on complex, cross-functional workflows improved both delivery speed and output quality. She later transitioned into a product management role, where she applied the same operational discipline and cross-team coordination. She led a major Microsoft Teams integration into our platform, managing dependencies across product development, marketing, and design. The integration was driven effectively due to her ability to track progress, resolve blockers, and maintain stakeholder alignment. Sarah operates with consistency, clarity, and accountability. She is highly organized, detail-oriented, and reliable under pressure. She contributes beyond her defined role and supports team members without prompting. I would work with Sarah again without hesitation.

  • Jennifer GrebilSenior Pendo Analyst, NextivaShow full recommendation

    I had the pleasure of working with Sarah as both a direct teammate and cross-team partner, and she is one of the most impactful Project Managers I've worked with. She is exceptionally organized and brings clarity to complex projects. When Sarah is assigned to something I'm part of, I immediately trust that she will align the right people, keep everyone on track, and make sure nothing falls through the cracks. What sets Sarah apart is her initiative and drive. When an area of the product was missing a Product Manager, she stepped up, learned quickly, and made herself an invaluable contributor. She also brings warmth and positivity to every interaction, making teams feel more connected and collaborative. It's no surprise she was elected to her town council, as her leadership and dedication truly stand out. Any team would be fortunate to have Sarah. She is driven, dependable, highly organized, and a genuine joy to work with.

  • Coy NoblesSystem Architect, Nucor CorporationPreviously at Wake Forest School of MedicineShow full recommendation

    Sarah was always a pleasure to work with. In our time together at Wake Forest School of Medicine we worked on many projects to drive the organization forward and to train our faculty on technology and teaching fundamentals. Sarah was particularly astute in her handling of faculty relations. Sarah always made decisions with the betterment of all stakeholders at the school of medicine. She's a fantastic individual and is a valuable team member.

All recommendations on LinkedIn (opens in a new tab)

Contact

Tell me about the role or problem you are trying to solve. You can also reach me on LinkedIn.

Minimum 10 characters.